FNHIS / PFNSAI Philosophy
We believe that to exceed client expectation we must achieve excellence; simply performing well is not good. Our philosophy directs our individual and organizational efforts. It is the fundamental culture and personality of our Business; it makes us different, and it is expected by our total commitment to the three areas essential to our future:

Commitment to our clients. Our position is to enhance each client's financial and operational performance through services designed to yield quick results in support of the client's long-term goals. Our services will be provided by healthcare professional to ensure a positive impact on our client's bottom line and in support of our client's public relations efforts.

Commitment to our people.  Our position is to create a working environment that motivates each individual to maximize his or her professional and personal growth by providing respect, support, and educational opportunities. Contributions to team results and individual performance will ways be rewarded.

Commitment to FNHIS / PFNSA. Our position is to provide for the longevity and profitability of PFNSA / FNHIS. Fundamental business success is necessary to continue to save our clients and to provide employment and career opportunities for our people.

Our Philosophy

PHYSICIAN FINANCIAL NETWORK SERVICES Values

• Belief that quality people are the cornerstone of our Organization
• Conviction to operate with honest, ethical business practices, promoting win-win solutions
• Dedication to continuous quality improvement

Treating the Sick Accounts Receivable

What to do when the problem of accounts receivable has been identified?

This is the follow up to the article to diagnosing the sick accounts receivable, which appeared in the May / June 1991 issue of the Group Practice Journal.  How can we best deal with an oversized accounts receivable or how can resources be managed most efficiently to maximize cash flow and increase collections in a managed health care setting?

In a scene from the movie, Arthur, Dudley Moore is asked,  Just how rich are you? His reply was not so rich, I wish I had a dime for every dime I had Most health care managers in reference to their accounts receivable could well express that same sentiment.  Having $10,000,000 in your account receivable is not quite like having $10,000,000 in your pocket.

In reality, healthcare organizations need to approach the collection efforts in a holistic manner.  This necessitates looking at accounts receivable management or the collection efforts as a process. As the organization grows larger, the process has a tendency to become splintered and skewed. This is when the health care managers must establish lines of communications educate and coordinate efforts.

·       Who Is Responsible?

Have you ever asked this question in reference to the collection efforts, and not been able to get an adequate answer?  In a large hospital / ambulatory healthcare setting there may be no one person responsible. The process of collecting on healthcare fees is complicated at best.  We can, however, break it down into  areas of responsibility and assign factors and/or percentages indicating how critical each step is in the whole reimbursement process.

 Managed Care Project

 Athenahealth System, Waltham, MA  

 Volunteer for Veterans Health Care System

 Charles River Hospital , Wellsey, MA

 Cambridge Health Alliance Hospital

 New England Medical / Lifespan Hospital

 Brigham Medical Group, Brookline, MA

 Brigham Surgical Group, Brookline, MA

 Hallmark Healthcare System

Joslin Diabetes National Center, Boston, MA

Boston Infertility Groups, Waltham, MA

Volunteers of America Nursing Home, Boston, MA

Abby Infusion Medical, Boston, MA

Chartwell Home Therapies, Waltham, MA

Boston Children Hospital, Boston, MA